Return Policy for Zenith-Jewelry.com

Effective Date: 28-Feb-2025

At Zenith-Jewelry.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process. Please review our Return Policy below to understand your options and requirements.

  1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Items must be returned within [30 days] of the delivery date.
  • Condition: Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or order number is required for all returns.
  1. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Custom-made or personalized jewelry.
  • Earrings for hygiene reasons (unless defective).
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  1. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [insert email address] or call us at [insert phone number] to request a return authorization. Provide your order number and details about the item(s) you wish to return.
  2. Pack the Item: Securely pack the item in its original packaging, including all tags, certificates, and accessories.
  3. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.
  1. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Processing Time: Refunds will be processed within [insert number, e.g., 5-7 business days].
  • Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert email address] or [insert phone number]. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received, we will offer a replacement or full refund.

  1. Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

  1. Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: support@zenith-jewelry.com
Phone: 07976205346
Address: Bikaner Rajasthan  334001